Below FAQ are some common concerns of our clients.
If you have other questions, please just send it to eklego@eklegodesign.com.
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- Pre Sale Questions
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Pre Sale Questions
HOW LONG DO FUNRITURE ORDERS TAKE?
FOR FURNITURE ORDERS THAT AREN’T IN STOCK, DELIVERY DATE WILL BE APPROXIMATELY 6-8 WEEKS AFTER PAYING THE DOWN PAYMENT & RECEIPT OF FABRIC. OFFICIAL HOLIDAYS ARE NOT COUNTED IN THE DELIVERY TIME.
WHY DOES WOOD FURNITURE VARY IN COLOR EACH TIME?
BECAUSE WOOD IS A NATURAL PRODUCT, IT IS SUBJECT TO COLOR VARIATIONS RESULTING FROM DIFFERING GROWING CONDITIONS. CONSISTENCY OF COLOR CANNOT BE CONTROLLED IN THE MANUFACTURING PROCESS.
HOW LONG DOES E-COMMERCE ORDERS TAKE?
THE LEAD TIME FOR PRODUCTS IN STOCK IS 3-4 DAYS FOR ACCESSORIES & 1 WEEK FOR FURNITURE.
IF PRODUCTS ARE OUT OF STOCK, THE LEAD TIME WILL BE 3-4 WEEKS FOR HOME ACCESSORIES AND 6-8 WEEKS FOR FURNITURE ORDERS.
Shipping Questions
HOW LONG DO FUNRITURE ORDERS TAKE?
FOR FURNITURE ORDERS THAT AREN’T IN STOCK, DELIVERY DATE WILL BE APPROXIMATELY 6-8 WEEKS AFTER PAYING THE DOWN PAYMENT & RECEIPT OF FABRIC. OFFICIAL HOLIDAYS ARE NOT COUNTED IN THE DELIVERY TIME.
WHY DOES WOOD FURNITURE VARY IN COLOR EACH TIME?
BECAUSE WOOD IS A NATURAL PRODUCT, IT IS SUBJECT TO COLOR VARIATIONS RESULTING FROM DIFFERING GROWING CONDITIONS. CONSISTENCY OF COLOR CANNOT BE CONTROLLED IN THE MANUFACTURING PROCESS.
HOW LONG DOES E-COMMERCE ORDERS TAKE?
THE LEAD TIME FOR PRODUCTS IN STOCK IS 3-4 DAYS FOR ACCESSORIES & 1 WEEK FOR FURNITURE.
IF PRODUCTS ARE OUT OF STOCK, THE LEAD TIME WILL BE 3-4 WEEKS FOR HOME ACCESSORIES AND 6-8 WEEKS FOR FURNITURE ORDERS.